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KLA-Tencor Engineering Services Business Process Analyst in Ann Arbor, Michigan

bspanCompany Overview/span/bKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into RD. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.bspanGroup/Division/span/bThe Customer Engagement (CE) team is our field based, customer facing organization consisting of Technical Engagement Managers and Application Engineers. The team partners closely with our customers to provide a comprehensive portfolio of products, software, and expertise, to help customers manage yield throughout their fabrication process-from research and development to final volume production. Responsibilities of this group include maintaining strategic client relationships, partnering with our sales team in identifying and closing sales opportunities, ensuring our products meet performance capabilities expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. Partnering with our sales organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and product offerings to maintain a high level of customer satisfaction.ullispanResponsibilities/span/li/ulspanAs a member of Corporate Engineering Services, responsibilities will include:/spanullispanCorporate Engineering Services process and procedure owner - including working with global teams on review and improvement of processes/span/lilispanResponsible for providing day to day guidance on ECO, PLM and SAP standards CIP/span/lilispanResponsible for PLM bug and enhancement review and testing/span/lilispanOwner of daily trouble tickets for PLM and SAP/span/lilispanTraining large groups of users on ECO and PLM processes/span/lilispanBusiness support for PLM (Enovia). training, , upgrade project support. User acceptance planning/span/lilispanBusiness support for SAP Material Master. Including technical troubleshooting, process review and training/span/lilispanNew acquisition support - Integration to PLM, ECO and SAP/span/li/ulspanSome travel may be required, less than 10%/spanAdaptability, Collaborates, Communication, Customer Focus, Decision Quality, Drives Results, Innovation, KLA Values, Problem Solving, Work ProcessesbMinimum Qualifications/bullispanHigh level knowledge of industry standard configuration and data management methods and practices/span/lilispanExperienced with project management, as a member of a project and as the project manager/span/lilispanExpert kn