M & M Plumbing Plumbing Service Technician in Indian River, Michigan

Description

This position is based in Indian River MI - We service the Northern tip of Michigan.

M & M Plumbing, Heating, Cooling, Inc.was established in 1957. We were built on a tradition of hard work, commitment, and family values. We are a second generation company and focused on GROWTH. This is an exciting time to join our team!

We value our employees and regard our employee’s satisfaction just as important as customer service and company profitability.

From the smallest job to the largest we approach every task with a full commitment to see the job done right!

Benefits of joining our team:

  • Family owned and operated

  • Uniforms are provided

  • Vacations Paid

  • Company Activities/ Picnics

  • Bonus/ Incentive programs

  • Fun friendly Atmosphere

  • Tuition Reimbursement program

  • In house training

  • Growing company with lots of opportunity!

Benefits of our service area:

  • Small Town

  • Wonderful Schools

  • Friendly Customers

  • Hunting & Fishing and other outdoor activities

We’re looking for exceptional technicians to deliver the most efficient, highest quality customer experiences in residential plumbing repair and installation.

As a Plumbing technician, you will work as part of a dynamic and passionate team to demonstrate technical competency and ensure desired sales metrics. You will diagnose and repair heating and cooling systems as well as lead customers to informed and confident buying decisions.

The position will be based in our office inINDIAN RIVER, with opportunities to travel to the market you are working in.

Responsibilities

  • Complete plumbing in-home/commercial service calls.

  • Know how to establish customer rapport to sell the right products and services.

  • Ask the right lifestyle questions to troubleshoot plumbing system malfunctions.

  • Educate and assist customers in choosing the best finance options and maintenance plans.

  • Explain replacement opportunities for aging, inefficient or underperforming systems.

  • Understand your sales criteria and hold yourself accountable for exceeding revenue goals.

  • Show yourself as professional and knowledgeable to win new referrals and repeat business.

  • Work alongside customer service and dispatch to ensure overall success of the business.

  • Maintain a clean, organized job site and well inventoried truck.

  • Participate actively in all training exercises, morning meetings, trade shows and retreats.

  • Train and mentor apprentices to ensure quick, accurate repairs and installations.

  • Be accurate and timely with invoices, time cards, curbside feedback and option sheets.

Job Duties:

  • Ability to perform Plumbing repairs and replacements to code

  • Ability to work associated with the Plumbing project the client requires

  • Must be capable of troubleshooting, diagnosing and explaining all problems and options to the client

  • Must be capable of performing a thorough and accurate Plumbing inspection and communicating findings to the client

  • Ability to complete paperwork legibly and in an understandable manner

  • Ability to communicate with dispatcher and call center personnel (eg. Debrief, email, etc) and take direction from them

  • Ability to perform calculations necessary for HVAC/Plumbing work as well as calculations necessary for invoicing purposes

  • Must be comfortable asking for payment and collecting money

  • Must comply with all safety standards and processes

  • Must be able to climb ladders and work in close spaces

  • Must know and adhere to all state Plumbing codes

  • Ability to communicate the benefits of Service Agreements to the client

  • Must be responsible to follow up on calls needed

  • Ability to learn and perform our Customer Service System

  • Accountable for maintaining cleanliness of truck

  • Accountable for maintaining accurate and quality inventory on truck

  • Must present a professional image by arriving on time, wearing company uniforms, and well groomed.

Job Requirements

  • 4 years of experience in residential plumbing

  • Completion of High School or GED

  • Excellent written and verbal communication skills

  • Must have a clean driving record and valid driver’s license

Benefits:

  • Health insurance

  • Life insurance

  • Simple IRA

  • Awesome work environment – you won’t find this everywhere!