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Kforce Field Technician in Kalamazoo, Michigan

Kforce has a client in Kalamazoo, MI that is seeking a Field Technician on a contract basis. Responsibilities: * Building terminal boxes that go out to customer care center agents * Perform workstation support in a networked office environment * Support or perform Microsoft Office and Outlook configuration and troubleshooting, software installation and configuration, and new user set up * In addition, this candidate will be tasked with reviewing trouble ticket queues, documenting support and diagnostic activities, and escalating problems as required * High School diploma/GED and Bachelor's degree in related technical field or equivalent education/experience * 2-4 years of experience supporting MS Office products * 2 years of experience providing customer support for Windows XP and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting * Strong oral and written communications skills * Ability to diagnose and troubleshoot * Ability to demonstrate strong organizational skills and the ability to follow documentation procedures Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours