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Consumers Energy Company Sr Engineer II/Engineer Tech in Muskegon Heights, Michigan

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million ofMichigan's 10 million residents in all 68 Lower Peninsula counties.Department SummaryThis position is within the Circuit Planning group for Low Voltage Distribution (LVD). This group is responsible for the planning responsibilities for the electric distribution facilities. This position includes both office and field responsibilities for the performance of the electric distribution circuits. This encompasses electric planning, project management, reliability programs, customer concern resolution, and storm restoration responsibilities.Job Description/ResponsibilitiesThe type of work performed would be of a complex level of tasks of a technical/scientific nature, without direct supervision, as well as responding to complex customer inquiries (in person or via phone). The Circuit Planner's responsibilities are comprised of two main areas of 1) Customer Advocacy and 2) System Planning and Performance solutions. Tasks include identifying and developing system planning and reliability improvement solutions, economic evaluation of planning and reliability solutions, preparing scope drawings for projects, analyzing system power flow (voltage and load), developing and coordinating load transfers plans, investigating and resolving customer reliability and voltage concerns, updating customers on the status of projects, and assisting in the Company's storm restoration process.The selected candidate will distill multiple sources of technical and policy information and make decisions on complex system planning and system performance problems. The employee in this position anticipates the impact of actions and/or decisions on multiple systems and customers at large. The selected candidate generally follows standardized practices and procedures without guidance from higher-level employees. However, this position is expected to adapt and resolve issues utilizing creative thinking, investigation, and ingenuity beyond the normal practices and procedures.The selected candidate will interact with internal and external clients, customers and crews giving and receiving complex information. Candidate need to be able to convey projects scopes, timeliness, and resolve potential issues that may arise with others. This position is expected to manage customer expectations when resolving complex system performance issues, as well as effectively sharing system improvement plans to customers at large. The selected candidate also manages, communicates and resolves customer complaints. Also, the selected candidate must be capable of training lower level employees.In addition, the Circuit Planner may act as a proxy f