Coherent Field Service Support Engineer in Plymouth, Michigan
Field Service Support Engineer
Functional Area:Field Customer Service
Position Type:Full Time - Regular
Experience Required:Not Indicated
Education Required:Associates Degree
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Job Description and Responsibilities:
Coherent Inc. is a manufacturer and supplier of state-of-the-art high‐powered precision electro‐optical components and laser based solutions for medical, scientific and commercial applications. Our Laser products are used in a range of applications, including microelectronics, scientific research and government programs, OEM components and instrumentation, and materials processing markets. The successful candidate will be responsible for performing the on-site installation, training, and servicing of leading edge . This role will play an important role in serving as a company liaison with the customer on technical and administrative levels. In addition, this position will work closely with the Product Support Team as well as the R&D Team.
Education and Work Experience:
The Field Service Engineer will: • Play a critical role in leading delivery of the service needs of our customers within the • Perform the onsite installation, training, preventative maintenance, upgrade and repair of our complex laser and optical systems • Diagnose and trouble shoot customer issues through statistical analysis and evaluation of laser system reliability • Will test, tune, and adjust equipment to obtain optimum operating performance. • Advise management regarding customer satisfaction, product performance, and suggestions for product improvements. • Support sales activities by collecting and forwarding relevant information • Report spare part requirements • Serve as company liaison with customers on administrative and technical matters for assigned projects • Provide technical support via telephone/email and serve as a communication link with the internal factory staff Candidate must possess the following: • Problem solving skills to be able to troubleshoot electronic, electro-optical, electrical, & mechanical problems • Ability to work closely with a team as well as independently • Exceptional customer service skills • Excellent written and verbal communications • Command of written and spoken English • Computer literate Education and Work Experience • Requires a Bachelor’s degree in a scientific, technical, or photonics related field or equivalent experience • Experience with laser or optics highly desirable
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.