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Trumpf, Inc. TUSD Field Service Engineer in Plymouth, Michigan

div Trusting in brave ideas" this is our promise to everyone who works for us. As a family business, we make long-term decision and provide our people with the trust and stability needed to bring their ideas to fruition, even the unconventional ones. Being a market and technology leader in machine tools and lasers, we courageously shape the manufacturing of tomorrow, meeting every challenge with bold, fresh thinking. and#160;uSummary/uThe TRUMPF Laser Technology Center (TUSD) Field Service Engineer (FSE) is a member of the TRUMPF LT Group. We support TRUMPF Customers in North America (USA, CA, and MX) who utilize our lasers in and#8220;non-standardand#8221; applications. Responsibilities and duties include: Traveling, installing, demonstrating, troubleshooting, and repairing Lasers Systems and Teaching Laser Technology to customers associates.and#160;emThe statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned/emuPrinciple Duties Responsibilities/uemand#160;/emulliSupport TRUMPF customers in Canada as a part of the technical service groupand#160;/liliParticipate in training lasting approximately 5 - 6 months, with on-going training on existing and new productsand#160;/liliInstall, maintain, troubleshoot, and repair TRUMPF equipment/liliDemonstration and education of lasers and systems to customers and associatesand#160;/liliComplete basic retrofits/liliComplete weekly paperwork and turn in on time/liliPerform TRUMPF Service Information Platform functions according to Standard Operating Procedures/liliProvide on-call 24/7 telephone support as required, as a part of rotating on-call support/liliAdhere to all company guidelines/liliAny additional responsibilities as deemed necessary by management/liliMust be located, or ability to relocate, within 45and#160;minutesand#160;of a major International AirportulliBased out of Plymouth, MI (TUSD)/li/ul/li/uluTravel/uulli100% travel required, mainly domestically, but also internationallyand#160;ulliIncludes company paid- room, rental car, air-fare, and meal per diem/li/ul/liliPerform extensive travel as needed, including but not limited to;ulliMonday through Friday/liliSome weekend work as needed/li/ul/liliMust maintain Valid Driverand#8217;s Licenseand#160;ulliCompany car provided/li/ul/liliAbility to obtain Passport and rent automobileand#160;/liliOvernights required and#160;/li/uluPhysical Requirement/uulliNormal amount of sitting and standing, average mobility to move around an office, and ability to conduct normal amount of work on a computer/liliAbility to lift and transport up to 70 lbs.and#160;/li/uluEducation Experience/uulliTwo-year technical degree in engineering or related field preferred, or combination of training and work experience/liliStrong electrical and computer systems knowledge and learning capability, as well as, strong diagnostic skills/liliPrevious experience in customer service and/or field service preferred/liliExperience with lasers, robotics, automation or mechatronic systems considered advantageous/lil