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General Motors Infotainment & Connectivity QRD Engineer in Warren, Michigan

About GM

There’s never been a more exciting time to work for General Motors.

To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won’t happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

This position is the single point “voice of the customer” supporting the Infotainment and Connectivity global team to ensure segment leadership in J.D. Power / Warranty IPTV and Cost reduction initiatives. This position also represents Infotainment and Connectivity team with the vehicle platform program quality leadership and program teams. In this role, you'll be the central focus to the organization regarding quality for Infotainment and Connectivity (I&C) across the entire development process, through manufacturing, and into the field.


  • Perform early issue identification, tracking and resolution to ensure segment leadership.

  • Provide clear and timely communication to Quality management relative to quality issues.

  • Lead launch and current product problem solving activities.

  • Deploy quality work according to planned development timing.

  • Work with the product team to identify and capture critical status updates for Quality reviews.

  • Facilitate Quality Review meetings and integrity of presentation materials.

  • Support I&C Program Execution Team (PET) with quality analysis information.

  • Analyze, project and track warranty and Customer survey information.

  • Support the development of the global quality planning process and templates.

  • Oversee Infotainment component bench testing and teardowns.

  • Support Quality Deep Dives / Sector Reviews / Quality Councils.

  • Build and cultivate relationships across multiple functions and regions

  • Regularly report warranty performance to leadership at Core PDT meetings

  • Analyze and follow-up on captured test fleet diagnostic data and verbatim

  • Read-across issues to other vehicle lines and assembly plants

  • Initiate and Conduct Warranty Parts Review at Warranty Parts Center

  • Identify Assembly Plants and Suppliers for QRD Team review

  • Lead meetings for quality and reliability review by module and supplier

  • Track step-down to warranty targets by vehicle line and region

  • Support the development of future strategy and roadmaps for quality improvements within the Infotainment and Connectivity QRD area

Additional Job Description


Basic Required:

  • Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Computer Science or equivalent experience

  • Background in Product Development: (Validation, Reliability Engineering, Design Release Engineering, etc.)

  • Ability to manage multiple tasks with a high level of accountability and autonomy

  • Knowledge of Quality Chain Framework

  • Ability to influence without authority

  • Excellent communication (verbal and written) and meeting facilitation skills

  • Knowledge of Quality Operational Excellence tools – Red X, DFSS, OpEx etc

  • Understanding of product design and process interdependencies

  • Initiative to reach beyond current assignment and improve the output and/or help others

  • Strong Excel, Sharepoint, Power BI and data management skills

  • Strong Analytical Problem Solving Skills


  • Experience facilitation Design Failure Mode and Effects Analysis (DFMEA) or Design Review Based on Failure Modes

  • DFSS Black Belt Certification

  • ASQ Quality Certification

  • Assembly plant / supply base experience

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;

• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;

• Company and matching contributions to 401K savings plan to help you save for retirement;

• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;

• Tuition assistance and student loan refinancing;

• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.